Refund & Returns Policy

Refund & Returns Policy

At Grobin Ventures, we are committed to providing quality products and a satisfactory shopping experience. If you experience a problem with an order, please contact us so we can help resolve it.

1. Eligibility for Returns

Customers may request a return or replacement under the following circumstances:

  • The item delivered is damaged, defective, or faulty.

  • The item received is different from the item ordered.

  • The order contains a missing item.

Please notify us within 48 hours of delivery if you experience any of these issues.

For hygiene and safety reasons, cosmetics, perfumes, personal-care products, and other sealed items generally cannot be returned once opened, used, or unsealed, unless the item is defective, damaged, incorrect, or otherwise eligible under applicable consumer protection requirements.

2. Items Not Eligible for Return

Returns may not be accepted for:

  • Products that have been opened, used, or tampered with, except where the product is defective or the return is otherwise legally required.

  • Products damaged through misuse or improper handling after delivery.

  • Requests made outside the applicable reporting period, except where required by law.

All eligible returns are subject to review.

3. How to Request a Return or Replacement

To request a return, replacement, or refund:

  1. Contact Grobin Ventures via email or WhatsApp channels within 48 hours of receiving your order.

  2. Provide your order number and a brief description of the issue.

  3. Include clear photographs or videos of the item and its packaging where relevant.

  4. Wait for our team to review your request and provide return or collection instructions, if necessary.

Please do not send any item back before receiving instructions from our team.

4. Refunds

If a refund is approved, it will generally be processed using the original payment method, where supported.

Approved refunds will be initiated within 5–10 business days after approval. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

Where a refund is approved because an item was damaged, defective, incorrect, or missing, Grobin Ventures will communicate the appropriate resolution, which may include a refund, replacement, or another remedy agreed with the customer, subject to applicable law.

Original delivery charges will be refunded where applicable under the circumstances and applicable law.

5. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation requests can be accommodated before the order is dispatched.

Orders that have already been dispatched may no longer be eligible for cancellation and may instead be handled under our return policy, subject to applicable law.

6. Contact Us

For all refund, return, replacement, or cancellation enquiries, please contact Grobin Ventures through the contact details provided on our website.

Please include your order number so we can assist you promptly.

Grobin Ventures reserves the right to review each request fairly and in accordance with applicable consumer protection laws in Nigeria.