Shipping & Delivery Policy
Grobin Ventures delivers products to customers within Nigeria. We aim to process orders promptly and ensure that products reach our customers safely and in good condition.
1. Order Processing
Orders placed through our website are processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Customers will be notified if an order requires additional processing time due to stock availability or other unforeseen circumstances.
2. Delivery Timelines
Our estimated delivery timelines are as follows:
Kwara State: 1–3 business days.
Other locations within Nigeria: 3–7 business days.
Delivery timelines begin after order processing and dispatch. These timelines are estimates and may vary depending on the delivery location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
Remote locations may require additional delivery time.
3. Delivery Charges
Delivery charges depend on the customer’s delivery location and the applicable delivery rate.
The applicable delivery fee will be displayed at checkout or communicated to the customer before the order is confirmed.
Any additional delivery charges will be communicated to the customer before they are incurred.
4. Order Tracking and Delivery Updates
Customers may be contacted by our team or delivery partner regarding their orders, including delivery confirmation, delivery arrangements, or requests for additional address information.
Please ensure that your phone number, email address, and delivery address are accurate when placing an order.
5. Failed Delivery Attempts
If a delivery attempt fails because the customer is unavailable, the address provided is incorrect or incomplete, or the customer cannot be reached, our team or delivery partner may contact the customer to arrange another delivery attempt.
Additional delivery charges may apply where a re-delivery is required due to circumstances attributable to the customer. Any applicable charges will be communicated in advance.
6. Contact Us
For all refund, return, replacement, or cancellation enquiries, please contact Grobin Ventures through the contact details provided on our website.
Please include your order number so we can assist you promptly.
Grobin Ventures reserves the right to review each request fairly and in accordance with applicable consumer protection laws in Nigeria.